Creating an Enabling Environment for Case Management System Implementations in the Justice Sector

Global Best Practices from a Systems Provider Perspective

Adam Watson

Khachatur Matevosyan

Zitiervorschlag: Adam Watson / Khachatur Matevosyan, Creating an Enabling Environment for Case Management System Implementations in the Justice Sector, in: «Justice - Justiz - Giustizia» 2021/2

This paper is based on the personal experience of the authors in executing Case Management System (CMS) software in nearly a dozen countries and examines the key best practices that provide an enabling environment for a successful sector-wide digital transformation. These best practices include strong leadership, finding the right technology partners, procuring the right system components, and the broad application of a professional change management strategy.