Creating an Enabling Environment for Case Management System Implementations in the Justice Sector
Global Best Practices from a Systems Provider Perspective
This paper is based on the personal experience of the authors in executing Case Management System (CMS) software in nearly a dozen countries and examines the key best practices that provide an enabling environment for a successful sector-wide digital transformation. These best practices include strong leadership, finding the right technology partners, procuring the right system components, and the broad application of a professional change management strategy.
Table of contents
- 1. Introduction
- 2. Strong Leadership and Interinstitutional Dialogue
- 3. Finding the Right Technology Partner
- 4. Core System Features
- 5. Professional Change Management
- 6. Conclusion
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