Justice - Justiz - Giustizia

Creating an Enabling Environment for Case Management System Implementations in the Justice Sector

Global Best Practices from a Systems Provider Perspective

  • Auteur-e-s: Adam Watson / Khachatur Matevosyan
  • Catégories d'articles: Forum
  • DOI: 10.38023/20a1f383-3932-4e63-9a4d-470e03b9a971
  • Proposition de citation: Adam Watson / Khachatur Matevosyan, Creating an Enabling Environment for Case Management System Implementations in the Justice Sector, in : «Justice - Justiz - Giustizia» 2021/2
This paper is based on the personal experience of the authors in executing Case Management System (CMS) software in nearly a dozen countries and examines the key best practices that provide an enabling environment for a successful sector-wide digital transformation. These best practices include strong leadership, finding the right technology partners, procuring the right system components, and the broad application of a professional change management strategy.

Table of contents

  • 1. Introduction
  • 2. Strong Leadership and Interinstitutional Dialogue
  • 3. Finding the Right Technology Partner
  • 4. Core System Features
  • 5. Professional Change Management
  • 6. Conclusion